Lake Highlands Car Wash

Stephan Sardone 2 months ago

There’s no reason to pile on, the reviews speak for themselves, and I can attest that they are not very good at cleaning cars. However, they could be, if a few things would change. The first thing that would have to change is the owners would actually have to start caring and provide some sort of management and training and a process for the workers to follow so that they could create consistency in what is and is not being cleaned. And the second thing would be that someone would have to be in charge of making sure that the cleaners are not only following the cleaning process, but ensuring quality work is being done consistently. I have probably washed my cars there 100 times and I will keep doing it because it is convenient to drop the car off and then head across the street for a taco, the biggest inconvenience Is that every time I come back to pick up my car there is a significant portion of my car that is not clean and I either decide to drive off and go home or it is so egregious that I have to ask them to go ahead and clean the things that I point out and wait another 10 or 15 minutes. At least the staff that stayed are polite, that hasn’t always been the case.

Garrick Pina Edited 3 months ago

Terrible, I paid for the Luxury service and they simply washed the outside. They did not wipe down the inside as well as curbed my bumper with scratches. I tried to talk to anyone on site, and neither did the outside dudes could offer to help, nor did the guy who took my order closed the inside office door as I walked in. While onsite, in the office space area, I tried calling 3 times for anyone to answer, and they simply refused to answer the phone. Terrible experience.

Patrick Gronstal 5 months ago

Tried this place with my parents car. Got the $41 premium wash with dashboard treatment. Car was washed, but the dashboard was barely touched - the interior service was basically worthless. They left fingerprints on the edges of all the doors - highlighted by the glossy wash that had just been completed. The dashboard still had dust across it that clearly hadn't seen even an attempt at wiping clean. They offered to correct the issues, but I declined - the outside wash is OK, but I left disappointed and don't intend to return.

Susan Ross Hill a year ago

If you are looking for a "better than nothing" carwash.....this is your place. My 4th time going in 2 years and I have really tried-- hoping this place would get better but they just are not able to. I bought the Special wash, $26, and left a 20% tip when I checked out. So $30+. The outside was cleaned beautifully, the tire and bumper treatment was perfect! The vacuuming was above average but when it came to the treating/cleaning of the console and dashboard it was horrible. I was fuming as I was driving home. There were 4 more cars behind me and I knew if I went back around , that I would have to wait another 15-20 minutes. I was already there 35 minutes. PIctures attached. I finished cleaning it myself at home, that took 20 minutes. The carwash was better than nothing.

Madison Chapman Edited 2 years ago

Very disappointed in what used to be the “Go To” neighborhood car wash. I paid for a Luxury Wash in hopes that I would come back to a clean vehicle inside and out. This is the third time I have left utterly disappointment. Many steps missed. I think 20+ years of business has finally come to an end. I have pictured what $49 will get you at Lakehighlands Car wash RESPONSE: Thank you for responding. Unfortunately, I completely disagree with the way you responded. I paid $49 for a professional service. As a consumer, I should not have to point out the obvious details that were missed with your service. I own a small business my self and would never expect my clients to tell my employees how to do their job. Hints, utilizing a professional service for my needs vs just doing it myself. This is a training and staff management issue that needs to be addressed. I hope the best for you all